I wanted to provide you with a brief but important update regarding customer service at Wholesale Supplies Plus.
As many of our customers are aware, Karen is our customer service and office manager. She has been with our company since 2001. What you may not know that Karen is also my mother.
Unfortunately, my mom had a heart attack at work yesterday and was taken to the hospital. She was stabilized quickly and is doing fairly well. Frankly, we are lucky to be located in Cleveland, Ohio with world class cardiac care. My mom will undergo triple bypass surgery on Friday and is expected to be off work for 6-8 weeks.
I know many customers call in with special circumstances and requests that Karen has handled for you. Often these are for pallet and international orders. Sometimes it is for a special payment requests. One of things Karen does best is making customers happy with the little things we don't even know about. While she is out, we want to continue her good work therefore....
As many of our customers are aware, Karen is our customer service and office manager. She has been with our company since 2001. What you may not know that Karen is also my mother.
Unfortunately, my mom had a heart attack at work yesterday and was taken to the hospital. She was stabilized quickly and is doing fairly well. Frankly, we are lucky to be located in Cleveland, Ohio with world class cardiac care. My mom will undergo triple bypass surgery on Friday and is expected to be off work for 6-8 weeks.
I know many customers call in with special circumstances and requests that Karen has handled for you. Often these are for pallet and international orders. Sometimes it is for a special payment requests. One of things Karen does best is making customers happy with the little things we don't even know about. While she is out, we want to continue her good work therefore....
